Privacy Policy for Decq Creativ App

Privacy Policy for Decq Creativ App

Effective Date: 23/07/2025

At Decq, we are committed to protecting the privacy and data of merchants who use our Shopify app, as well as any customer data we may process on their behalf. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the General Data Protection Regulation (GDPR) and Shopify’s App Store Requirements.

1. Information We Collect

When you install and use the Decq Creativ App through Shopify, we may collect and process the following information:

From Merchants:

• Store details: store name, email address, store domain

• Shopify access scopes and API tokens

• App usage logs and preferences

From Merchant Stores (if applicable):

• Customer information (e.g., name, email, address)

• Order details (e.g., order ID, cart contents, totals)

• Product information (e.g., titles, variants, SKUs)

We only access the data necessary to provide the app’s features as defined by the permissions you grant us.

2. How We Use Your Information

We use collected information to:

• Provide and operate the features of the Decq Creativ App

• Customize the app experience based on your store’s settings

• Offer technical support and respond to inquiries

• Improve our app performance and functionality

• Comply with legal or contractual obligations

We do not use your store data for advertising, profiling, or unrelated third-party analytics.

3. Data Sharing and Third Parties

We do not sell or rent your personal or store data.

We may share limited data with trusted service providers, such as:

• Shopify, to enable app integration

• Hosting and cloud infrastructure (Google Cloud, OVH, Hidora)

• Error tracking and analytics services (for internal improvement only)

All third parties are under strict data protection agreements and are GDPR-compliant.

4. Data Storage and Security

• All data is securely stored using encryption and secure authentication protocols.

• We follow industry best practices to protect your information against unauthorized access, loss, or misuse.

• Access to personal data is restricted to authorized personnel only.

5. Data Retention and Deletion

• We retain your store data only for as long as your store uses our app.

• Upon app uninstallation, we automatically delete all store-related data from our systems within 48 hours, in compliance with Shopify’s Data Deletion Policy.

• You may also request manual deletion by contacting us directly at creativ@decq.zohodesk.eu

6. Your Rights Under GDPR

If you are located in the EU, EEA, or UK, you have the following rights:

• Access to the personal data we hold about you

• Rectification or correction of inaccurate data

• Deletion of your data (“right to be forgotten”)

• Restriction or objection to processing

• Data portability to another service provider

• Right to lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at: creativ@decq.zohodesk.eu

7. Cookies and Tracking

Our app may use cookies or similar technologies only if required for functionality, such as session management or performance optimization. We do not track visitors or customers across websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the app after such updates constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Decq
Email: creativ@decq.zohodesk.eu
Business Address: 119 Rue du Dauphiné, 69800 ST PRIEST, France